POLICIES

Our items are handmade therefore we have a no return/refund policy in place. Please reach out to us within 24 hours of receiving your item if there is a problem with your order.

 

Items ship between 7-10 business days. 

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Items are ready for pickup between 7-10 business days, unless other arrangements have been made.  There is a $25.00 RUSH FEE ADDED TO ALL ORDERS OUTSIDE OF THIS TIME FRAME. 

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We do not hold purchased items. Customers have 21 business days to pick orders up or they will be returned to inventory. If it is a custom order, those orders will be placed in storage. Once placed in storage there will be a $10.00 storage fee added to the item and must be paid upon pickup. 

 

Deposits & Payments

All purchases require a deposit or full payment. It is completely left up to the buyer to submit payment once amount is agreed upon. If no payment is made within 3 business days of order, the process will start over again. All invoices must be paid within a 24-hour period. We move on to the next customer after that period. 

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EMBROIDERY POLICIES 

​Embroidered items can take up to 14 business days. If you require a quicker turnaround, please text or email us. 

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